Designers: When a Co-workers Photoshop Disaster Hits your Inbox
This blog post is in response to a comment on my previous post about design critiques. Here’s a summary of what Ned asked: “I am wondering if you have any tips on how to politely get the point across...
View ArticleThe Case for Remote Testing
At FreshBooks we just started doing formal usability testing this week. In the past, its been done guerrilla-style and on an opportunistic basis. As we commit to be the most outstanding usability in...
View ArticleA “Call to Action”: Turning Online Visitors into Buyers
Here’s What I Think: Finally wrapped-up reading the seminal book on online conversion, Call to Action by Bryan Eisenberg and Jeffrey Eisenberg (yes, they are ‘bros’). Now stay with me if you want to...
View ArticleWhy you should be paying attention to the guys at Castor Design
Today I had an epiphany. I’d like to think I learn something new everyday, but today was different because although I don’t think I learned anything specifically new, I figured something out based on...
View ArticleMy Meeting with Karim Rashid
Me, Karim, and his wife. Karim Rashid is one of my idols. If you don’t know who the hell I’m talking about, he’s a world-renowned Industrial Designer, a fellow Canuck, and also a fellow graduate from...
View ArticleReflecting on the first three weeks of my Master’s of Design
I’ve just completed my third week of my Master’s program, and I feel like its picked up right where I left off with my design education when I was living in Seattle. I’ve been asked as part of my...
View ArticleWhy I Read Resumes from the Bottom Up
People’s lives are amazing stories. As someone constantly on the hunt for amazing design and product management talent, I see a lot of resumes in my inbox. Today I received one that upon opening, was...
View Article6 Tips for Running a Book Club at your Workplace
When I was hired at FreshBooks.com, I knew I had a lot to learn about running a SaaS business. The guys running the company had been doing it for seven years, and knew the ins-and-outs of the industry,...
View ArticleWhat does it take to be an app that I’d pay for?
Largely because I was gainfully employed at Microsoft for 7 years immediately following my college graduation, I never had to buy software at retail prices for most of my life. They have a company...
View ArticleHow different is the Product Manager role at Microsoft vs. FreshBooks?
As you may know, I’m the Head of Product at FreshBooks. This means I lead a team of Product Managers and Designers to deliver the next generation of new products for FreshBooks users. This week...
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